Writing off unapplied credits

  1. Select Customer > Entry > Cash Receipt.
  2. Click OK to open a journal.
  3. Select Apply Credits in the Type field.
  4. Specify the date.
  5. Click Next.
  6. Select a record type in the Type field.
  7. Specify values in the appropriate fields.
  8. If you interface to Check Reconciliation, specify a bank.
  9. Click Next.
  10. Select the credits.
  11. Click Write Off.
  12. Optionally, add an amount.
    1. Specify an account and an amount.
    2. Click Add.
  13. Click OK if the information is correct.
  14. Verify that the check box in the Apply column is selected for the credits you are writing off.
  15. Verify that the proof is zero.
  16. Click Finish, and then click Yes.