Service Management overview

If Distribution SX.e and Service Management are integrated, then you can access Service Management forms in Distribution SX.e.

This table shows the forms that are available in the Service Management module in the Distribution SX.e menu:

Category Form Acronym
Inquiry Contract Invoice Listing

Order Invoicing Listing

Signatures

ISMICIL

ISMIOIL

ISMIS

Setup Contract Rates

Scheduling Profiles

Service Types

ISMSCR

ISMSSP

ISMSST

Entry Calendar Scheduling

Rental Counter

Scheduled Appointments

Service Order LinesTask Selection

Service Order Operations

Service Order Transactions

Contract Invoicing

Contract Lines

Contracts

Incidents

Incident Quick Create

Order Invoicing

Service Orders

SRO Quick Create

ISMECS

ISMERC

ISMESA

ISMESROL

ISMESROO

ISMESROT

ISMECI

ISMECL

ISMEC

ISMEI

ISMEIQC

ISMEOI

ISMESRO

ISMESRQC

Reports Contracts To Be Invoiced

Order To Be Invoiced Report

Rental Pick List Report

Service Order Work Order Report

Rental Contract Agreement

ISMRCTBI

ISMROTBI

ISMRPL

ISMRSWO

ISMRRA

Utilities Service Order Close Utility ISMUCSRO

This table shows the forms that you can access from parent forms in Distribution SX.e:

Parent form Dependent form
Calendar Scheduling Dispatch Scheduling

Multi-Day Scheduling

Partner Selection

Task Selection

Color Coding

Global Scheduling Parameters

Contract Lines Attached Documents
Contract Rates Attached Documents
Contracts Attached Documents

Credit Card Payment Information

Incidents Attached Documents

Incident Lines

Rental Counter Attached Documents

Credit Card Payment Information

Rental Check In

Rental Check Out

Purchase Information

Service Order Lines Attached Documents

Cost/Price Analysis

Service Order Line Inspections

Service Order Line Inspections Attached Documents

Inspection Sign Off

Service Order Invoice Milestones Attached Documents
Service Order Operations Attached Documents

Service Order Invoice Milestones

Service Order Transactions SX.e Catalog/Non-Stock Query

SX.e Material Availability

Service Order Transactions - Material Service Serials
Service Orders Attached Documents

Credit Card Payment Information

Order Working Status History

Service Orders for prior SRO

SRO Price/ Billing Details

SRO Material Entry

SRO Labor Entry

SRO Miscellaneous Entry

The forms in Service Management comply with Distribution SX.e design standards. Some of the functionality that is available in Service Management, such as drag-and-drop, is not available in Distribution SX.e. Additionally, fields that do not pertain to the integration between Distribution SX.e and Service Management were removed.

Online help for the forms is maintained in the Service Management documentation library. When you are working in Distribution SX.e, use the Smart Help context application to access help content for the forms. Click a link in the Smart Help to open the Service Management documentation library in another tab.

Note: If you access another function and then return to an open Service Management form, the content from the other function is retained in the Smart Help. You must perform an action on the Service Management form to refresh the Smart Help.

Form availability is enabled by the Service Management application URL in SA Administrator Options-Integrations-Service Management. Operator access to the Service Management module, module categories, and the individual forms is granted in SA Operator Setup, but standard functional security does not apply. Operators have full access to the forms when the security level is 2-5.

The Distribution SX.e version of the Service Management forms are also available in Service Management. The name of Distribution SX.e versions of the form are annotated with an .sxe suffix, for example, Contracts.sxe.

The default user interface style that is used for Distribution SX.e is applied to the Service Management forms and modals that are available Distribution SX.e. In Distribution SX.e, the default style is called the 'New' style. If you change the user interface style in Distribution SX.e, the Service Management forms are not affected.