Reviewing EDI 849 and 855 errors on the Transaction Detail page

You can view, override, and update EDI 849 and 855 documents on the Transaction Detail page.

  1. Select Electronic Data Interchange > Entry > Electronic Transaction Control Center.
  2. On the Documents tab, click the drill down icon for a transaction that contains exceptions or non-fatal errors.

    The Transaction Detail page opens.

  3. On the Errors tab, specify search criteria, including the section and types of messages, and then click Search.
  4. Review the message in the Error Description column.
    If applicable to the EDI document, compare the Transaction Value to the SX.e Value. Determine if the change is acceptable or if the transaction value must be overridden.
  5. Click the Data tab.
  6. To correct data on the incoming transaction, select the received transaction and then select Action > Override Transaction.
    A new Override Data row is displayed in the grid, below the Received row.
  7. Select the Override Data row to change, and then click Edit.
  8. Specify the correct values, and then click Save.
  9. Select the corrected Override Data row, and then select Action > Approve.
    Note:  To cancel your changes to the data, select the Override Data row and then select Action > Cancel Override.
  10. Click OK to approve all corrections.
  11. Click Action > Update Transactions to process the approved transactions.
  12. Click Yes. Complete is displayed in the Update Status column for the selected transactions.
  13. Mark the error as completed:
    1. Click Errors.
    2. Select the error, and then select Action > Correction Toggle.