Inquiring on a gift card balance

CenPOS is the system of record for recording the balance remaining on a gift card. Gift card balances are not tracked within Distribution SX.e. You can access the CenPOS gift card inquiry in Sales Order Entry.

The option, Allow Access to Gift Card Balance, in SA Operator Setup-Entry Options must be Yes to access this inquiry.

  1. Select Sales > Entry > Order.
  2. On the Initiate view, from the More (...) menu, select CenPOS Gift Balance.
  3. On the CenPOS Inquire dialog window, swipe the gift card, or specify the card number and click Submit.
  4. A receipt is displayed showing the current value of the card. Click Print to print a copy for the customer, if desired.
  5. Click Done.