EDI 820 Payment Orders/Remittance Advice in ETCC

You can review, correct, and update payment orders/remittance advice in ETCC if these conditions are met:

  • ETCC functionality is set up.

    The ETCC business rules govern ETCC processing. Use the business rules to customize ETCC processing to meets your requirements.

  • You have the correct security on your operator record.

In ETCC, you can view transactions with a status of Processed or Error. If a transaction has an Error status, the transaction was not processed because it contained a fatal error. You can also view the Process RemittanceAdvice BODs that have been processed or contain errors in SA ION Inbox/Outbox Inquiry.

When a transaction is received without error and successfully processed using a stored Customer Entry Lockbox Update Report, the Update Status is Complete.

A transaction with a status of Processed can contain exceptions and errors. You must correct the errors. You can approve or override the exceptions. You can review and correct the exceptions and errors on these pages in ETCC:

  • Error Details page that is accessed from the Errors tab
  • Transaction Detail page

On the Error Detail page, you can simultaneously review and correct multiple errors on multiple transactions. On the Transaction Details page, you can only view and correct the errors for one transaction at a time.

After you correct the errors, you can update the document to reprocess the transaction. If the update is successful, these events occur in ETCC:

  • Complete is displayed in the Update Status column.
  • The error and exception messages pertaining to the transaction are cleared from the Errors tab on the main ETCC page.

A transaction that is ready to process or is in processing stage is in WIP status. Select WIP in the Update Status field when you conduct a search to view these types of transactions. This table shows the Update Status values that can display in the grid on the Documents:

Update Status Description
Ready to Process The status is displayed if one of these conditions are met:
  • All errors and exceptions for the transaction have been reviewed and corrected. The transaction is ready to process.
  • The transaction was imported without error and is ready to process, but the transaction is not scheduled for an update. The stored Customer Entry Lockbox Import Report that was used to process the EDI 820 document is not set to post or update imported transactions.
Schedule Update This status is displayed temporarily before the update is scheduled.
WIP The transaction was imported and is being processed as a new record in the system. This status is displayed before another WIP-related update status is applied.
Update Scheduled The transaction is scheduled for an update, but the Customer Entry Lockbox Update Report has not yet run.
Update Started The update is in process.
Update Failed An error occurred during Customer Entry Lockbox Update Report processing, and the transaction was not updated.

A transaction can also include informational messages. Informational messages for EDI 820 include values from the BOD and processing information. For example:

  • Lockbox account and transmission number
  • MICR R/T and account number
  • Check number
  • Stored report name
  • Batch number

By default, informational messages for a transaction with a Update Status of Complete are retained on the Transaction Detail page. The informational messages are retained whether the transaction was updated manually or automatically upon receipt. The messages are available until transaction is deleted from ETCC.

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