Serial numbers for assembly products automatically updated

When you specify a unit for an assembly product on a service order in Service Management, the corresponding sales order in Distribution SX.e is now updated with the unit. The unit is saved as a serial number on the appropriate sales order line.

The information is provided to Distribution SX.e in the ServiceOrder BOD using these elements:

• ConfiguredAsset/ID

  The ID value for the ConfiguredAsset element in the BOD is the unit number. This is the path to the value in the BOD file:

  /SyncServiceOrder/DataArea/ServiceOrder/ServiceOrderLine/ConfiguredAsset/ID

• ExternalSONum and ExternalSOLine

  The ExternalSONum and ExternalSOLine values are used to determine which sales order and sales order line to update. These are the paths to the values in the BOD file:

  • /SyncServiceOrder/DataArea/ServiceOrder/ServiceOrderLine/UserArea/Property/NameValue[@name="ExternalSONum"]
  • /SyncServiceOrder/DataArea/ServiceOrder/ServiceOrderLine/UserArea/Property/NameValue[@name="ExternalSOLine"]