Serial numbers for assembly products automatically updated
When you specify a unit for an assembly product on a service order in Service Management, the corresponding sales order in Distribution SX.e is now updated with the unit. The unit is saved as a serial number on the appropriate sales order line.
The information is provided to Distribution SX.e in the ServiceOrder BOD using these elements:
ConfiguredAsset/ID
The
ID
value for theConfiguredAsset
element in the BOD is the unit number. This is the path to the value in the BOD file:/SyncServiceOrder/DataArea/ServiceOrder/ServiceOrderLine/ConfiguredAsset/ID
ExternalSONum
andExternalSOLine
The
ExternalSONum
andExternalSOLine
values are used to determine which sales order and sales order line to update. These are the paths to the values in the BOD file:/SyncServiceOrder/DataArea/ServiceOrder/ServiceOrderLine/UserArea/Property/NameValue[@name="ExternalSONum"]
/SyncServiceOrder/DataArea/ServiceOrder/ServiceOrderLine/UserArea/Property/NameValue[@name="ExternalSOLine"]