Support for warranty claim reconciliation

The integration between Distribution SX.e and Service Management now supports the reconciliation of warranty claims. Use the new Warranty Claim Reconciliation form in Service Management to compare the amounts authorized by the vendor for the warrantied service with the amounts on the warranty claims. If the amount of a claim exceeds the amount authorized by the vendor, an adjustment, or write-off, is made for the difference. When you create the vendor invoice for the warranty claim in Distribution SX.e, the adjustment amount is posted to an adjustment account.

New General Ledger account fields in Distribution SX.e and updates to the Invoice BOD and BOD processing facilitate the enhancement.

When you submit a warranty claim in Service Management, an Invoice BOD is generated. It includes the value, Pending, in the Invoice Status field in the Status element of the Invoice BOD. When the BOD is consumed by Distribution SX.e, the existing warranty claim sales order is updated to change the line item prices to zero.

After warranty service work is performed, you can review the warranty claim using the Warranty Claim Reconciliation form in Service Management. When you select Reconciled in the Claim Status field, an Invoice BOD is generated. It includes the value, Reconciled, in the Invoice Status field in the Status element of the Invoice BOD. If an adjustment was calculated during reconciliation, it is included in the new WarrantyClaimAdjustment field in the UserArea of the BOD.

When Distribution SX.e consumes the BOD, an expense invoice is created in Vendor Invoice Center Entry. The warrantied amount is created as a miscellaneous credit and posted to the new AP Warranty Claim Adjustment account assigned to the Vendor Setup record. Adjustment amounts are also posted to the AP Warranty Claim Adjustment account. The warranty claim sales order is updated to include the invoice number.

Note: The AP Warranty Claim Adjustment field was added to Vendor Setup-General Ledger and SA Operator Setup-Other Options for this enhancement. If an account is not provided on the vendor record, then the account from the operator record is used.

These reports were updated to add the AP Warranty Claim Adjustment account and other General Ledger accounts that were not previously included:

  • Vendor Master List Report
  • SA Operator Information Report

Feature activation

Select Enable Warranty Claims Reconciliation in SA Administrator Options-Integrations-Service Management. You must specify AP Warranty Claim Adjustment accounts on Vendor Setup or SA Operator Setup records.

See the Infor Distribution SX.e Integration Guide for CloudSuite Field Service and Infor Service Management.