New Invoice Exception Center supported

The new Invoice Exception Center in Service Management provides an administrator-level view of integration data, such as order and invoice statuses. Use the Invoice Exception Center to review and remediate integration issues.

A new SX.API call, sxapioegetordersbyservicekey, was created to support the Invoice Exception Center. It is used to retrieve sales order information from Distribution SX.e, based on a list of service order and invoice numbers requested in Service Management.

In the Invoice Exception Center, you can directly access several Distribution SX.e functions to view information related to the selected invoice. This list shows the search criteria values from Service Management that are used for each function:

• Electronic Transaction Control Center
  • Process Type: SXAPI
  • Transaction Type: All
  • Transaction Status: Error
  • Update Status: All
  • From Date: From date on the Invoice Exception Center form
  • To Date: To date on the Invoice Exception Center form
• SA ION Inbox/Outbox Inquiry
  • Direction: Inbound
  • ION Noun: Invoice
• Sales Credit Release Inquiry
  • Customer: Customer on invoice
  • Warehouse: Warehouse on invoice
  • Begin Date: From date on the Invoice Exception Center form
  • End Date: To date on the Invoice Exception Center form
• Sales Order Inquiry
  • Keyword: Order number

See the Infor CloudSuite Distribution Integration Guide to Infor Service Management.