Lockbox processing streamlined

The workflow to process lockbox payments that are received in EDI 820 Payment Order/Remittance Advice documents through ProcessRemittanceAdvice BODs has been improved. You can now access lockbox functions through hyperlinks in the Electronic Transaction Control Center (ETCC) and schedule the update process without accessing the Customer Entry Lockbox Update Report directly.

When an EDI document is received, the Update Status of the document is WIP (work in process) in ETCC. In the Detail section of the Transaction Detail page, these fields are now displayed for documents in WIP:

  • Batch #

    Hyperlink to the Customer Entry Lockbox Update Report.

  • Customer #
  • Check #

    Hyperlink to Customer Lock Box Entry.

  • Ready to Process?

    Yes indicates that the document can be scheduled for update. No indicates that the document contains errors that must be addressed in Customer Lock Box Entry before the update can be performed.

If the document is ready to process, you can click the new Accounts Receivable - Lockbox Update button to schedule the update for the batch. Click Yes when this message is displayed: Schedule ARELU Lockbox Update?. The update is based on stored reports that you set up in Customer Entry Lockbox Update Report. After the document is scheduled for update, these updates occur in ETCC:

  • The Update Status of the document is changed to Complete.
  • The Batch #, Check #, and Ready to Process? fields are no longer displayed.

If the document is not ready to process, you can click the Check # hyperlink to access Customer Lock Box Entry. If the document is ready to process after you save your corrections, this message is displayed: Schedule ARELU Lockbox Update? Click Yes to schedule the lockbox update for the batch. If you return to ETCC, you can refresh the page to update the status of the document.

These changes were also made to improve lockbox processing:

  • The Document ID was added to Customer Lock Box Entry.
  • The Payment Reference Number field on the Transaction Detail page in ETCC now supports 30 characters.

See the Infor CloudSuite Distribution Setup and Administration Guide for EDI.