Authorization point added to Sales Shipping Feedback Entry

The authorization point, Change Order Created by Service Mgmt, is now active in several areas in Sales Shipping Feedback Entry. It now displays when you select DETAIL or SHIP/UNSHIP from the main page or the Quick Ship page and authorization is not granted. The addition of authorization points in Sales Shipping Feedback Entry prevents operators from making changes to orders and those changes not being reflected in Service Management.

Service orders should be maintained in Service Management, which also administers the billing of the service order. After billing information is sent from Service Management in the Invoice BOD, service orders are shipped and invoiced in Distribution SX.e.

You can update a service order in Distribution SX.e, however, this method is not recommended because it requires that you also manually update Service Management.