Default return type can be assigned to dirty cores

You can now select a default return type for a dirty core on a service order. Use the new Dirty Core Return Type field in SA Administrator Options-Integrations-Service Management to select either Core Return or Core Buy as the core return reason at the line level.

If you select Core Return, you are required to allocate each dirty core return against an order with a corresponding remanufactured product. You must edit the return line in Sales Order Entry to allocate the dirty core. An allocation record is then created in Product Adjust Core Allocation Entry. You can also view the core allocation at the line detail level in Sales Order Inquiry.

You must allocate the dirty core before the service order is processed for invoicing in Service Management. Adapt your current workflow to meet this requirement. If you do not allocate the dirty core before the service order is processed for invoicing, an error occurs when the Invoice BOD is received from Service Management. This message is displayed in SA ION Inbox/Outbox Inquiry: Core Allocation Proof Must be Zero to Continue. You must then allocate the dirty core and reprocess the service order for invoicing in Service Management to generate an Invoice BOD.

You can allocate a dirty core against a remanufactured core product on the same order when the order is in Ordered or Picked stage.

Allocation is not required if you select Core Buy or retain the default value, None in the Dirty Core Return Type field. The processing of dirty cores remains the same as in previous releases.

See the Infor Distribution SX.e Integration Guide for Infor CloudSuite Field Service and Infor Service Management.