Hold release for service orders now synchronized

When you approve a service order on credit hold in Distribution SX.e, the hold on the service order in Service Management is now released. An API call is generated when you approve a service order in Sales Credit Release Inquiry or Sales Order Entry. When Service Management consumes the API call, the Credit Hold option on the Other tab on the Service Orders form is cleared.

Whether you use legacy or operational hold codes in Distributions SX.e, the API call is generated only when the approval code for order is y. If you use operational hold codes, the API call is not generated if you release the credit hold but the order remains on hold for other reasons.

Note: To release hold codes and approve orders in Sales Order Entry, you must be granted authorization for the Change Order Created by Service Mgmt authorization point.

See the Infor Distribution SX.e Integration Guide for CloudSuite Field Service and Infor Service Management.