Service Order forms available in Distribution SX.e

Additional Service Management forms are available in Distribution SX.e. This table shows the new service order-related forms that you can now access from the Service Management module in the Distribution SX.e menu:

Category Form Acronym
Entry Service Order Lines

Service Order Operations

Service Order Transactions

ISMESROL

ISMESROO

ISMESROT

Utilities Service Order Close Utility ISMUCSRO

Online help for the forms is maintained in the Service Management documentation library. When you are working in Distribution SX.e, the forms are updated to match Distribution SX.e design standards. Additionally, fields that do not pertain to the integration between Distribution SX.e and Service Management are removed. In Distribution SX.e, use the Smart Help context application to access help content for the forms. Click a link in the Smart Help to open the Service Management documentation library in another tab.

The Distribution SX.e version of the Service Management forms are also available in Service Management. The name of Distribution SX.e versions of the form are annotated with an .sxe suffix, for example, ServiceOrderLines.sxe.

Feature activation

You must specify the Service Management application URL in SA Administrator Options-Integrations-Service Management to enable the forms and data to display in Distribution SX.e. Operator access to the Service Management module and the individual forms is determined by standard functional security in SA Operator Setup.