Exporting portal knowledge data

  1. Sign in to the portal using portal data administrator credentials.
  2. On the portal administration Main page, select Activity > Export Portal Knowledge Data.
    Note: For portals that use a side menu, you must expand the hamburger menu icon to access administration pages.
  3. Select the category of data to export.

    If you select Press Releases, White Papers, Announcements, or FAQs, the export includes all available content.

    If you select Videos or Product Videos, only specified files are exported.

  4. Click Export.
    The data is exported to an .xml file.