Setting up service parameters

To support portal service pages, you must specify service parameter defaults.

  1. Open the Service Parameters form.
  2. On the Portals tab, specify this information:
    Default SSR
    The service support representative to be used by default for incidents created on the portal.
    Default Status Code
    The status to be used by default for incidents created on the portal.
    Default Owner
    The owner to be used by default for incidents created on the portal.
  3. Indicate if resellers should be allowed to set incident priority when submitting an incident from the portal.
  4. Click Save.