Setting up shipping charges for portal orders

When orders are placed using the Customer or Reseller portal, shipping charges must be calculated before the order is submitted.

To set up shipping charges for portal orders, follow these steps in all sites in the Customer Portal site group.

For more information about using each of the forms in this task, review the back office online help.

  1. On the Freight Charge Methods form, create freight charge methods to be associated with portal ship methods.
  2. On the Ship Methods form, create ship methods for B2C users and for B2B users whose method of payment is Credit Card. Be sure to select Active For Customer Portal for each method. Also select International if the method can be used for international shipments, and include "International" in the ship method description.
  3. On the Ship Via Codes form, select Active For Customer Portal to activate ship via codes for B2B users whose method of payment is On Account. Again, select International if the codes can be used for international shipments, and include "International" in the ship via code description.
  4. Optionally, on the Multi-Lingual Ship Methods form, create multi-lingual ship method descriptions.
  5. On the Ship Method Groups form, create ship method groups.
  6. On the Customers or Multi-Site Customers forms, specify a ship method group.
  7. Optionally, on the Items or Multi-Site Items form, specify a freight amount that is to be charged for portal-enabled items that require special freight charges. This amount overrides the default Charge Per Item set on the Freight Charge Methods form.