Setting up email notifications

For the portal user to receive email notifications for their actions on the portal, you must select Send Email Notification on the appropriate form. For Customer Portal or Reseller Portal users, the option must be selected on the Customer Users form. For Vendor Portal users, the option must be selected on the Vendor Users form.

This setting can also be controlled by the portal user. If a portal user selects Confirmations on the Account Management page in the Customer Portal or on the My Profile page in the Vendor Portal, this setting is selected for the user.

If this setting is later cleared by you in the back office or by the portal user, the portal user no longer receives notifications.

This setting works together with the Send External Notifications option on the Users form and the Use Portal Email option on the Portal Parameters form. When Use Portal Email is selected, the existing Send External Notifications setting on the Users form, either selected or cleared, is transferred to the Send Email Notification option on the Customer Users form or Vendor Users form, as appropriate. When Use Portal Email is cleared, the existing Send Email Notification setting on the Customer Users form or Vendor Users form is transferred to the Send External Notifications setting on the Users form.