Setting up reseller event notifications
In addition to the event notifications described in Summary of Customer Portal event and publication setup, these event notifications must be set up for the Reseller Portal.
For multi-site implementations, setup is required in all sites.
| For notification of: | Setup tasks/triggers | Messages are sent to: | Rich-HTML email is available |
|---|---|---|---|
| SRO labor transactions entered on the portal | Activate workflow event handler: Notify Portal SRO Labor Trans Created Subscribe back office users to publication: PortalSROLaborTransactionAlert Triggered: When a reseller submits a service request for a labor transaction on the Reseller Portal. |
Back office and portal users* | Yes |
| SRO material transactions entered on the portal | Activate workflow event handler: Notify Portal SRO Matl Trans Created Subscribe back office users to publication: PortalSROMatlTransactionAlert Triggered: When a reseller submits a service request for a material transaction on the Reseller Portal. |
Back office and portal users* | Yes |
| SRO miscellaneous transactions entered on the portal | Activate workflow event handler: Notify Portal SRO Misc Trans Created Subscribe back office users to publication: PortalSROMiscTransactionAlert Triggered: When a reseller submits a service request for a miscellaneous transaction on the Reseller Portal. |
Back office and portal users* | Yes |
* Portal users do not have to be subscribed to alerts for these events. They receive email confirmation if Send Email Notification is set and an email address is provided.