Using Service with SyteLine

The Service module with SyteLine offers these capabilities:
  • Contact center: Call center employees can access detailed data from SyteLine about customers or items, for fast response to inquiries and work order creation.
  • Labor and expense management: The Service module can be configured to track time and attendance of internal and sub-contracted resources, using SyteLine data. Company paid or employee paid purchases are reviewed and run through an approval process.
  • Item stock: Visibility to truck stock optimization for technicians in the field plays a big role in optimizing and improving efficiency, increasing resolution rates and minimizing the cost of non-essential trips back to the warehouse. This stock can be tied to SyteLine item/warehouse data.
  • Preventative maintenance: Employees can schedule routine maintenance for internal assets or customer owned assets in order to prevent unexpected downtimes, extend the lifecycle of equipment, and maximize warranty cost savings. This can be tied to SyteLine fixed asset data.
  • Analytics: Integrated data, total visibility, and accurate tracking make it easy to analyze data down to the detail level. Flexible reporting aids in decision making, planning, and providing engineering with valuable information needed to adapt product or part designs.