Service Support Engineer

This workspace is provided as a standard page and is aimed at the support engineer role. This workspace gives a high-level view of service call information based on LN data.

This workspace includes these widgets:

Monitors

Provides a comprehensive view of the LN service calls.

Actionable Calls

Displays a graphical representation of response types versus the number of assigned calls.

Calls

Displays the status of the LN service calls in a donut chart format.

Performance Indicators

Displays the KPIs related to the analysis of incoming service calls.