Session Management

Use this form to delete user session connections. Under a Named User license, you will usually only see one session per user, but multiple sessions connections for a user can occur in these cases:

  • Earlier sessions were frozen by an abnormal session end (for example, a system crash or a network disconnect)
  • The user is logged in multiple times. This can happen if there is an unlimited license on the site, or if the user is a multi-session user.

A Concurrent User license does not constrain users to a single session, so multiple active sessions for a given user are quite common in that case.

If you delete an active session, that user's current session is not closed, but the user gets an error message the next time there is an attempt to communicate with the server (query, update, etc.). To avoid confusion, after a session is deleted, the user should be instructed to close the session and then log back in.

Note:  Do not delete sessions where the User Name is $service unless you are absolutely certain that these session records are not in use. These sessions are created by TaskMan and other services to connect to the database. If you delete the session, the IDO runtime loses the connection information, the service loses its IDO session, and the service stops monitoring that configuration.