Administering Ticket Worklog Rates

Use the Ticket Worklog Rates details page to add or modify a rate for a ticket Worklog type.

Note: You must be logged into Infor CloudSuite CRM Administration Portal and have appropriate permissions to perform this task.

Select System Administration > Ticket Worklog Rates from the navigation pane.
Locate the required record by scrolling or using the Filter option.
Click the required record name.

You can view or modify this information:

Rate Type

The type of rate.

Description

The description of the Rate Type.

Hourly Rate

The amount that is charged, paid, or earned for every hour worked.

Create User

The name of the user who creates the Worklog rate.

Create Date

The date on which the Worklog rate has been created.

Modify User

The name of the user who last modified the Worklog rate.

Modify Date

The date on which the Worklog rate has been last modified.

Note: You cannot delete a Worklog Rate that is currently being used in a ticket from the Infor CloudSuite CRM Sales Cloud.