Setting up Ticket Prefix

To set the prefix to a ticket:

  1. Select Back Office form from the Form menu. The Back Office page is displayed..
  2. Select M3 Back Office.
  3. Select Accounting Entities tab.
  4. Click the accounting entity. Type the ticket prefix in the Ticket Prefix field.
  5. Click Save.
    Note: To reset the ticket number so it starts from 1 again, click the Reset icon in the Reset Suffix field for the relevant Accounting Entity.