Integration Maintenance Back Office tab

The Back Offices tab displays the available ERP-specific BOD packs. BOD packs are a set of pre-defined Business Object Documents containing unique BOD field mappings. The unique BOD field mappings enable exchange of data between Infor CRM CE and a specific ERP system through Infor ION.

Note: You can click Back Offices on the Back Office Extension Integrations details page to view this tab.

You can define a Back Office for the host ERP system by enabling and configuring a BOD Pack. Infor CRM CE can monitor and capture the content published by the integrated host ERP system.

Only one BOD pack can be associated with each supported ERP. You can select the BOD pack that corresponds to the ERP system used for the integration.

You can perform one of these:

  • Configure the Back Office from the BOD Pack corresponding to your supported ERP system.
  • Clone the BOD Pack to create additional customizable copies of the ERP specific Back Office.
Note: Back Offices that are not configured must be disabled by the integrator.

You can specify the information such as, the name of the BOD pack, the logical ID for the back office and also take a copy of the BOD pack if required.

Note: The system administrator and users with the appropriate role can access these features.