Using the Resolution detail view
Use the Resolution detail view to see, add, or modify information for a selected record.
Note: The system administrator and users with the appropriate role can
access these features. See What are Roles and Secured Actions?
To access the Resolution detail view, on the Navigation Bar, select , and click Standard Resolutions to access the Resolution list view. If required, use the Lookup tab to locate a resolution. Click on the resolution ID to view the Resolution detail view. See Using lookup
On this page, you can:
- Use the option to search for records. See Using lookup
- Click or the current group tab to display the list view. See Using the Standard Resolutions list view
- Use the Task Pane group list or common tasks. See Using the Task Pane
- Reciew a group. See What are Groups?
Information fields
The Description field provides a brief description of the resolution and the Notes field is for additional information.
Detail view tabs
The Items tab displays all of the items associated with a resolution. See Standard Resolution Standard Problems tab
User defined section
You can drag and drop tabs into the user defined section. See Dragging and Dropping