Deleting a customer journey step

You can delete a customer journey step.

To delete a customer journey step:

  1. Select Customer Journey on the Navigation Bar, Administration > Customer Journey. The Customer Journey list view is displayed. See Using the Customer Journeys list view.
  2. Click a customer journey in the list or use the Lookup to locate a customer journey. The selected customer journey detail view is displayed.
  3. Click the Stages/Steps tab.
  4. Click Delete Step for the step you require to delete.
  5. Click OK to confirm the deletion.