Using the Return Ship To Details tab
Use this tab to add information about replacement products being shipped to the customer as part of the selected return. The customer information is added from the return information, but you can select a different contact to receive the shipped replacement parts.
To access the Ship To Details tab:
- Access the Return detail view. See Using the Return detail view
- Click the Ship To Details tab. If the tab is not visible, click . See More tabs
On this page, you can:
- Change the Ship To contact
information:
- Click the Contact field. See Finding records and use the lookup to select an alternate contact to receive the replacement product(s) in the
- Use the Ship Via and Tracking # fields to include additional shipping information.
- Specify the customer name or other information required to send the replacement product(s) in the Attention field.
- Click Adding or modifying an alternate address to add or change the shipping address. See
- Specify any special shipping instruction in the Special Instructions field.
- Click .
- Add a product being shipped
to the customer:
- Click Add Return Shipped Product under Assets to Ship.
- Modify the Return Shipped Product fields. See Using the Shipped Product fields
- Click .
- Modify a product being shipped to the
customer:
- Click next to the product you require to modify under .
- Modify the Return Shipped Product fields. See Using the Shipped Product fields.
- Click .
- Delete a product being
shipped to the customer:
- Click next to the item you require to remove under .
- Click .