Using the Ticket Activity Rate detail view
Use the Ticket Activity Rate detail view to view, modify, or delete a rate for a ticket activity type.
Note: The system administrator and users with the
appropriate role can access these features. See What are Roles and Secured Actions?
To access the Ticket Activity Rate detail view:
- Expand , and click on the Navigation Bar.
- Find the ticket rate you require to access and click the Using lookup link. See
On this page, you can:
- Modify a ticket rate:
- Access the Ticket Activity Rate detail view.
- Make changes as required to the Type, Description, or Rate / Hour fields.
- Click .
- Delete a Ticket Activity
Rate:
- Access the Ticket Activity Rate detail view.
- Click .
- Click Note: If you delete a ticket rate, that charge type is removed from all previous ticket activities where it is used. You can still view the ticket activity, but the charge type field remains blank.
.
- View Ticket Activity Rates Details tab. See Using the Ticket Activity Rate Details tab