Using the Standard Resolutions list view
The Standard Problems list view displays all of the standard problems that you have access. You can use and to filter the list of records.
Note: The system administrator and users with the
appropriate role can access these features. See What are Roles and Secured Actions?
To access the Standard Resolutions list view View, on the Navigation Bar, click , and click .
On this page, you can:
- Click to refresh list information.
- Work with records in a grid. See Working with Grids in list views and tabs
- Filter My list. See Using Task Pane filters
- Use the to search for records. See Using lookup
- Click the standard resolution ID to access the Standard Resolution detail view. See Using the Resolution detail view
- Review a group. See What are Groups?
The Task Pane contains the Common Tasks section. In this section, you can:
- Save Records as a Group. See Adding an Ad Hoc group
- Export records. See Exporting records to a file