Using the Return Details tab

Use this tab to view information about the contact returning the item or to associate or disassociate assets as part of the return.

The contact information is added from the associated ticket. You cannot modify the Contact, Phone or Email fields. Use the Notes field to include additional information.

To view the Return detail tab access the Return detail view and select the Details tab. If the tab is not visible, select More Tabs. See More tabs

On this page, you can:

• Associate an asset:
  1. Click Associate Asset in the Assets to Return section.
  2. Locate and select the asset using the lookup. See Finding records
  3. Click OK.
• Disassociate an asset:
  1. Click the Disassociate link for the record to be disassociated.
  2. Right-click and click Disassociate.
  3. Click Yes.