Closing a return
The stage at which a return is closed and the person responsible for closing the return based on the process within your company. As an example, when the product is returned by the customer and the replacement product is shipped, that can be the stage at which you can close a return.
Note: The
security access determines what functions are available. Contact your
administrator for any access rights changes. WebViewer users
cannot
access full
functionality.
To close a return you can:
-
Access the Return detail view. See Open the Return Detail view.
- Click the arrow in the Status field, and select Closed from the list.
-
Click .