Changing the status of a contact process

The Web Client is used to suspend or abort a process, and to restart a suspended process. Aborted processes are permanently ended.

Note: This feature is not available to WebViewer users.

To abort or suspend a process

  1. Select Processes from the Navigation bar.
  2. Click a tab to view all processes with a particular status in the Processes view. Only processes with the status Starting, In Process, Waiting, or Suspended can be aborted.
    Note: You cannot change a contact process status from the All Processes or Completed tabs.
  3. Click Suspend icon in the Change Status column to suspend the process.
  4. Click Abort icon in the Change Status column to abort the process.

To restart a suspended process

  1. Select Processes from the Navigation bar.
  2. Click the Suspended tab to view all processes with a particular status in the Process Manager view.
  3. Click Resume icon in the status Change column.
Related topics