Changing the status of a contact process
The Web Client is used to suspend or abort a process, and to restart a suspended process. Aborted processes are permanently ended.
Note: This feature is not available to WebViewer
users.
To abort or suspend a process
- Select from the Navigation bar.
- Click a tab
to view all processes with a particular status
in
the Processes
view.
Only processes with the status Starting, In
Process, Waiting, or Suspended can be aborted. Note: You cannot change a contact process status from the All Processes or Completed tabs.
- Click Change Status column to suspend the process. icon in the
- Click Change Status column to abort the process. icon in the
To restart a suspended process
- Select from the Navigation bar.
- Click the Suspended tab to view all processes with a particular status in the Process Manager view.
- Click Change column. icon in the status