Using the Ticket Activity Rates list view
Ticket rates are the pricing system rates or charges for activities, such as On-site Consulting, Research, Telephone Support, or Installation, performed for resolving tickets. When you add an activity to a ticket, you must assign a rate or charge for the activity.
With administrative privileges, you can manage the ticket activity rates to ensure you are accurately recording ticket activities and the associated rates for those activities against a customer contract.
Note: The system administrator and users with the
appropriate role can access these features. See What are Roles and Secured Actions?
To access the Ticket Activity Rates list view, on the Navigation Bar, expand , and click .
On this page you can:
- Use the Lookup to search for records. See Using lookup
- Click to refresh the list information.
- Click the to access the Ticket Activity Rate detail view. See Using the Ticket Activity Rate detail view
- Work with records in a grid. See Working with Grids in list views and tabs
- Filter My list. See Using Task Pane filters
- View a group. See What are Groups?
The Task Pane contains the section. In this section, you can:
- Add to group. See Adding Ad Hoc group records
- Remove from group. See Adding Ad Hoc group records
- Save records as a group. See Adding an Ad Hoc group
- Import records. See Importing records
- Update records. See Updating multiple fields for multiple records
- Delete multiple records. See Deleting multiple records
- Export records to a file. See Exporting records to a file