Standard Problem information fields
The standard problem fields contain information about the selected problem. You can modify or delete the information as needed.
| Fields | Description/Action |
|---|---|
| Description | Specify a description for the resolution that is intuitive to other users. |
|
Area Category Issue |
These three fields briefly describe the nature of the problem being reported. Click next to each field, select the appropriate items from the lists, and then click . The Category items listed depend on the option you selected for Area and the Issue items available depend on the option you selected for Category. |
| Notes | Type information that can help other users understand this resolution. |