Using the Returns tab

The Returns tab on the Account and Ticket detail views displays all returns for the selected record.

To access the Returns tab:

• Access the Account or Ticket detail view.
• Click the Returns tab. If the tab is not displayed, click More Tabs.

On this page you can:

• Add a return (Ticket detail view only):
  • Click Insert New Return.
  • Complete the steps for adding a return. See Adding and modifying ticket activities.
• Click Return ID to view the Return detail view and view more information about a return. See Using the Return detail view