Using the Defect Activity Rates list view

Defect rates are the pricing system rates or charges for activities, such as Repair Defect, performed for resolving defects. When you add an activity to a defect, you must assign a rate or charge for the activity.

With administrative privileges, you can manage the defect activity rates to ensure you are accurately recording defect activities and the associated rates for those activities against a customer contract.

Note: The system administrator and users with the appropriate role can access these features. See What are Roles and Secured Actions?

To access the Defect Activity Rates list view, on the Navigation bar, expand Support, and click Defect Activity Rates.

On this page, you can:

The Task Pane contains the Common Tasks section. In this section, you can:

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