Timeline

The Timeline displays events in two scales, called bands. The lower band displays events in the year in which they occurred. The upper band displays a particular timeframe in greater detail, providing additional information about each event.

Use the mouse to scroll forward or backward through the Timeline. The time frame that displays in the upper part of the view is highlighted in the lower part of the view with a lighter background color.

Timeline events display differently, based on the type of event and how the event is associated with the record. The following table describes how each event type displays.

Timeline Event Type	Sub-Type	Description
Activities	Phone Call Meeting To-Do Personal Activity Ticket Activity	Activities associated with an opportunity display with the opportunity description in green text. Activities associated with a ticket display with the ticket ID in red text. Activities not associated with a ticket or opportunity display in blue text. Open activities display in darker text.
History	Letter Fax Email	History items display in purple text.
Opportunities		Opportunity description is displayed in green text. Open opportunities are displayed in darker green text. A green line represents the length of time that the opportunity is open.
Tickets		Ticket ID is displayed in red text. Open tickets are displayed in darker red text. A red line represents the length of time that the ticket is open.
Notes		Notes associated with a ticket is displayed with the ticket ID in red text. Notes not associated with a ticket is displayed in purple text.

You can perform these tasks related to a timeline:

• Access a Timeline view, by perfoming one of these steps:
  • Click the Ticket Timeline tab on the Ticket detail view. If the tab is not visible, click More Tabs. See Using the Ticket detail view
  • Click the Account Timeline tab on the Account detail view. If the tab is not visible, click More Tabs. See Using the Account detail view
• View Timeline event details:
  • Click an event on the Timeline.

    Detailed information about the event displays in a separate window. To view an event, you can click the description information at the top of the window.