Adding or modifying defect tasks

Use the Defect Task information fields to add details for a new activity and to modify an existing activity.

Note: You must select accurate dates and times in both the Received Date and Completed Date fields. The dates in these fields are used to calculate the fees charged against the customer account according to the Rate Type selected for the activity.

The following table describes the default information fields:

Field Description/Action
Activity To modify, select an item from the list. Click OK.
User Displays the name of the user assigned to the task. Click Find to select another user. See Finding records
Rate Type Displays the type of defect activity rate assigned to the task. Click Find to select another rate type.
Received Date The date and time when the activity was added to the defect. Click Calendar, select the date, and click OK.
Completed Date The date and time when the activity was completed. Click Calendar, select the date, and click OK.
Time Units Displays the time units to charge against the customer contract.
Elapsed Hours The number of minutes that passed between the Received Date and the Completed Date.
Activity Rate The price that the customer is being charged based on the Rate Type.
Total Fee The total charges for this activity record. The amount is automatically calculated based on the Elapsed Hours and the Rate Type.
Comments Specify the information in the Comments field. See Using a Memo field