Adding or modifying defect tasks
Use the Defect Task information fields to add details for a new activity and to modify an existing activity.
Note: You must select accurate dates and
times in both the Received Date and
Completed Date fields. The dates in these
fields are used to calculate the fees charged against the customer account according to
the Rate Type selected for the activity.
The following table describes the default information fields:
| Field | Description/Action |
|---|---|
| Activity | To modify, select an item from the list. Click . |
| User | Displays the name of the user assigned to the task. Click to select another user. See Finding records |
| Rate Type | Displays the type of defect activity rate assigned to the task. Click to select another rate type. |
| Received Date | The date and time when the activity was added to the defect. Click , select the date, and click . |
| Completed Date | The date and time when the activity was completed. Click , select the date, and click . |
| Time Units | Displays the time units to charge against the customer contract. |
| Elapsed Hours | The number of minutes that passed between the Received Date and the Completed Date. |
| Activity Rate | The price that the customer is being charged based on the Rate Type. |
| Total Fee | The total charges for this activity record. The amount is automatically calculated based on the Elapsed Hours and the Rate Type. |
| Comments | Specify the information in the Comments field. See Using a Memo field |