Adding a defect

Use the Insert New Defect view to create a defect record. Use the Copy option to quickly create a new record with similar information. See Copying a defect

Note: Your security access determines what functions are available. Contact your administrator for any access rights changes. WebViewer users cannot access full functionality.

To add a defect:

  1. Access the Insert New Defect window.
    1. Select Defect from the New menu.
    2. Select the Defects tab, and click Create Defect in the Ticket detail view.
  2. Specify the required defect information fields. See Defect information fields.
  3. Click Save.
    Note: If required, add defect tasks and any associated products, returns, or tickets using the Defect detail view tabs. See Using the Defect detail view
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