Resetting Multi-Factor Authentication devices of a user

Use the Security tab on the User detail view to delete Multi-Factor Authentication devices of a user.

Note: Users can manage the Multi-Factor Authentication devices in from the menu, Options, Multi-Factor Authentication tab. See Managing Multi-Factor Authentication methods

To reset options:

Select Administration > Users. The Users list view is displayed.
Click User Name. The User detail view is displayed. See User detail view
Click the Security tab.

Note: If the tab is not displayed, click More Tabs.
Click Reset User’s Multi-Factor Authentication Devices.
Click OK.

Note: This process removes all the multi-factor authentication devices of the user. You must instruct the user to delete the account from the authentication application. If Multi-Factor Authentication is required, the user is unable to sign in to the Infor CRM SLX Web client until you set up another authentication method device.