Troubleshooting common issues
The table lists the issues experienced frequently:
| Problem | Solution |
|---|---|
|
My queries all return the same data and I keep getting the same pages. I require to clear my cache. |
Your browser does not process certain tags correctly and is pulling pages from your cache (a folder that stores Web pages) instead of getting pages from the server as you use the Web Client. You require to set your browser viewing options to make sure it pulls data from the server and not from cache. For detailed steps, please refer to your browser help. |
| The Infor CRM SLX Help Behaves Differently in Firefox |
If you are using Firefox as your browser, the Infor CRM SLX Web Help opens in a new tab in the same browser window and resizes the window. However, you can set options that prevents the window from resizing or open any new pages in a separate window. Note: Changing these
options,
impacts
the behavior of tabs and windows for all Web sites, not just
Infor CRM SLX pages.
To access all new pages in a separate window:
To prevent the window from resizing:
|
| I changed my browser or regional settings, but some information displays in the wrong language. | The Infor CRM SLX Web Client no longer uses regional setting or browser language settings, instead the Language option on the sign in page or User Profile tab in options determines how information displays. |