Using the Defects tab
The Defects tab on the Ticket and Return detail views displays all associated defects. Use this tab to add or remove an association with a defect.
To access the Defects tab:
- Access the Ticket or Return detail view.
- Click the Defects tab. If the tab is not displayed, click . See More tabs
On this tab, you can:
- View the defect details, by
performing one of these steps:
- To access the Defect detail view, click the defect number. See Using the Defect detail view
- To view the defect description, select the record in the grid. The defect Description displays in the field in the tab view.
- Associate a defect:
- Click .
- Locate and select the item using the lookup. See Finding records.
- Click .
- Disassociate a defect:
- Select the record you require to disassociate and click .
- Click .
- Add a new defect (Ticket detail view
only):
- Click .
- Follow the steps for adding a defect. See Adding a defect.