Using the Defects tab

The Defects tab on the Ticket and Return detail views displays all associated defects. Use this tab to add or remove an association with a defect.

To access the Defects tab:

• Access the Ticket or Return detail view.
• Click the Defects tab. If the tab is not displayed, click More Tabs. See More tabs

On this tab, you can:

• View the defect details, by performing one of these steps:
  • To access the Defect detail view, click the defect number. See Using the Defect detail view
  • To view the defect description, select the record in the grid. The defect Description displays in the field in the tab view.
• Associate a defect:
  • Click Associate Defect.
  • Locate and select the item using the lookup. See Finding records.
  • Click Add Selected.
• Disassociate a defect:
  • Select the record you require to disassociate and click Remove.
  • Click OK.
• Add a new defect (Ticket detail view only):
  • Click Create Defect.
  • Follow the steps for adding a defect. See Adding a defect.