Ticket detail view Details tab

The Details tab in the Ticket detail view contains the subject, problem description, and problem resolution fields. Use these fields when describing the problem and how it was resolved.

Note: If you cannot see the Details tab at the bottom of the Ticket detail view, click More Tabs, and in the tree view, select Details from the list.

To add the subject, description or resolution for a ticket:

  1. Click the Comments tab on the Ticket detail view. If the tab is not displayed, click More Tabs. See More tabs
  2. Specify a short summary of the issue in the Subject field.
  3. Click Date/Time Stamp, next to the Description field, to specify name, the date and the time, and a complete explanation of the problem. To search for a standard problem, click Find and use the lookup.
    Note: You can also click SpeedSearch to check if the issue is already reported.
  4. Click Date/Time Stamp, next to the Solution field if the ticket is resolved, to specify your name, the date and the time, and specify a complete explanation of how the problem is solved. To search for a standard problem, click the Find and use the lookup. See Finding records
  5. Click Save when the modifications and updates are completed.
Related topics