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Modifying a standard problem

To modify a standard problem:
  1. Select Service and select Standard Problems on the Navigation Bar to access the Standard Problems list view. See Using the Standard Problem list view
    Note:  If required, use the Lookup option to locate a problem, and click the standard problem ID. See Using lookup
  2. Change the standard problem information fields, if required. See Standard Problem information fields
  3. Click Save.
Related topics
  • What Are Standard Problems and Resolutions?