Tickets tab

The Tickets tab on the Contact and Account detail views lists all the tickets reported by the contact or account. You can use the Tickets tab to access the detail view of a selected ticket, or to add a new ticket.

The information displayed on the Tickets tab is the Ticket ID number, Received Date, Status, Urgency, Needed Date, Description and Resolution.

Note: Your security access determines what functions are available. Contact your administrator for any access rights changes. The full functionality cannot be accessible for the WebViewer users.

On this page, you can:

  • Click the Tickets tab on the Contact or Account detail view to access the ticket tab. If the tab is not visible, click More Tabs. See More tabs
  • Click the Ticket ID number, to access the detail view of a ticket.
  • Click Create Ticket icon to add a new ticket. See Adding a new ticket
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