Using the Ticket Activities tab

The Ticket Activities tab displays all activities associated with working on and resolving the ticket. Use the Ticket Activities tab to add a new activity for work done on the ticket or to modify an existing activity. You can set up future (follow-up) activities for you or another user. You can click a column heading to sort the list according to that column. By default, the newest Ticket Activity (according to date and time) displays at the top of the list.

To access the Ticket Activities tab:

On this tab you can: