Using the Ticket List View
You can use the Ticket List view to:
- Find a ticket
- View tickets by group: On
the
Tickets List view, in the Ticket Group list,
select from Web Portal
All Tickets,
Web Portal Closed Ticket, or
Web Portal Open Tickets.
The list of tickets in the selected group appears in the lower area of the view.
- Add a new ticket
- Using SpeedSearch