What are Tickets?

Tickets are records of customer enquiries or complaints. Enquiries and Complaints contain information required to report, investigate, and close an inquiry or problem. You can insert new tickets for an account or contact, track time spent resolving issues for a ticket against a contract by using the Punch In/Punch Out option, record calendar and other activities for a ticket and search for existing tickets using the Lookup. Additionally, you can use SpeedSearch to look for existing problems and problem resolutions that may apply to the ticket's issue.

• You can use the Ticket detail view to add or edit information for a ticket. See Using the Ticket detail view
• You can use the Ticket list view to view and manage ticket groups. See Using the Ticket list view

You can perform these tasks related to tickets:

• Add a ticket. See Adding a new Ticket
• Edit or close a ticket. See Editing a Ticket
• Punch in or punch out of a ticket. See Using Punch In and Punch Out
• Delete a Ticket. See Deleting a Ticket
• Send an e-mail message from a ticket. See Sending an Email Message from a Ticket