Office Profile Office Hours Tab

Use the Office Profile detail view, Office Hours tab to define or view the scheduled start and close of business for the office.

To set office hours:

  1. Click Administration on the Navigation Bar.
  2. Click Office Profiles. The Office Profiles List view is displayed.
    Note: If necessary, use the Lookup option to locate an office profile.
  3. click the company name. The Office Profile Detail view is displayed.
  4. Click the Office Hours tab.
  5. Click Calendar in the Open field to select the date and time when the office opens.
  6. Click Calendar in the Close box to select the date and time when the office closes.
  7. Specify the smallest billable time unit to use for tracking total time spent on a tickets in the Time Units in Minutes field.
  8. Select the Work Weekends check box if your company includes the weekend as part of the regular work week.
  9. Click Save.