What are contact processes?

A process is a series of tasks that are executed in a specific sequence over a period of time. Use Contact Processes to automate repetitive tasks and provide a consistent, automated way of following up with customers. Contact Processes are created using the Architect.

You can attach processes to contacts. Each task in a process launches at the completion of the task preceding it unless a time lapse is scheduled. Attaching a process to a contact do not automatically start the process. Processes must be started in the Infor CRM SLX Network Client or Infor CRM SLX Remote Client applications.

Use the Infor CRM SLX Web Contact Process Manager to view or change the status of the processes assigned to the contacts. Any further changes to processes must be done in the Infor CRM SLX Network Client or Infor CRM SLX Remote Client. Use the Processes tab in the Contact detail view to view processes attached to a single contact.